Anger Management Skills

Acquiring this transferable business skill will give you the ability to always:

• Recognise the root of anger, how we become angry and how to break the habit 
• Disrupt the life cycle of anger to prevent its escalation and remain emotionally focused 
• Reduce your anger using a variety of preventative and immediate strategies 
• Use assertiveness to maximise the effectiveness of your communications with clients, colleagues family and friends without getting too emotional or making clients and/or colleagues angry 
• Use established techniques based on Cognitive Behaviour Therapy to manage your emotional response to events 
• Respond to conflicts using a simple yet powerful formula where you can express your position without risking your relationship 
• React to confrontations quickly and efficiently while maintaining your emotional balance 

Why Attend

From time to time we get angry. We can be offended by people’s words, behaviour or attitude and feel anger and resentment. The way we react to the feeling of anger, how we control our emotions and our communications skills are essential in managing our angry and frustrated emotions. Those people who can control their emotions and express themselves in a controlled way stand to preserve their relationship with clients and/or colleagues or to build new ones more easily. In contrast, those who have a temper can explode at the drop of a hat and have significant difficulties to communicate with clients and/or colleagues. People keep their distance from such individuals and this in itself leads them to become more isolated and angry.

The majority of difficulties in anger control come from the lack of emotional skills and not knowing how to respond to challenges and confrontations. The solution is not to stop getting angry, but to learn how to control the response and use assertive communication.

Who should attend

Senior and Mid Associates

Training Venue

Five Chancery Lane, London, WC2A 1LG