Acquiring this transferable business skill will give you the ability to always:
- Build strong relationships with your clients
- Lead and participate in efficient meetings to get maximum results
- Negotiate effectively and make “fair” deals
- Ask specific types of questions to obtain more information
- Read body language and use it to your advantage
As part of a busy business lifestyle, we spend a large amount of our time interacting with clients and/or colleagues, in particular with our clients. Keeping them happy is as critical as understanding their needs and concerns. It is well known that a large amount of time of an office worker is spent in meetings, a large portion of which is dealing with colleagues and clients. As a result it is quite critical for anyone to improve their client management skills and be able to handle more senior clients as their skills are improved and get better results.
In this course participants will be introduced to main aspects of managing clients in meetings. These include subjects such as establishing rapport, handling meetings, negotiating, body language and so on. For example, what if your client uses a dominant body position in a meeting room and continuously accuses you of missing deadlines? How should you reply? What if your client does not deliver on his promises and doesn’t understand the impact of his negligence on your team? How do you get him to correct his behaviour, without making him feel embarrassed? Many similar situations such as these are explored in detail in this course.
Who should attend
Senior and Mid Associates
Duration / Time / CPD Points
One Day / 8.30am until 1.30pm / 5.5 CPD Points
SRA Competency: A2(1)
£896.00 per delegate (price includes VAT / Refreshments / Lunch and Personal Workbook) – limited to 12 delegates
Five Chancery Lane, London, WC2A 1LG