Client Service Skills


Acquiring this transferable business skill will give you the ability to always:

  • Ask effective questions from clients to get results
  • Apply the essential principles of client services to anyone who wants your ‘output’
  • Use empathy to maintain rapport with clients
  • Professionally respond to a client’s demands & requests while maintaining rapport
  • Sequence your sentences effectively to get maximum results
  • Handle phone conversations professionally
  • Read and interpret body language signals and use them to enhance your communication skills
  • Defuse uncomfortable interactions with clients and professionally respond to any problems as they arise

Why Attend

Every time you offer your service or products to another person, you become a customer service representative and that person is now your client. Anyone involved in business or organisation therefore needs to know the principals of effective client service skills. Knowing how to deal with clients in difficult situations, how to response to their requests or concerns or simply providing a positive and memorable experience for your clients helps you and your company to rise above the competition. Customer service is a skill which can be learned and mastered through practice and persistence.

This course introduces delegates to the core principles of client services. By employing these values and adopting the correct attitude, delegates will be able to handle the vast majority of client interactions with ease no matter how unusual or complicated they are.

Who should attend

Junior Associates

Duration / Time / CPD Points

One Day / 8.30am until 1.30pm / 5.5 CPD Points

SRA Competency:  A2(1)


£696.00 per delegate (price includes VAT / Refreshments / Lunch and Personal Workbook) – limited to 12 delegates

Training Venue

Five Chancery Lane, London, WC2A 1LG

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