Acquiring this transferable business skill will give you the ability to always:
- Understand the importance of diversity in organisations and learn about the best strategies to exploit it
- Respond to attitudes and behaviours related to diversity and learn how to express yourself better when dealing with clients and/or colleagues
- Recognise the roots and stages of cultural integration to increase the efficiency of your communication with clients and/or colleagues
- Use effective body language to put clients and/or colleagues at ease and improve your communication skills
Our societies have become vastly more diverse as a result of increased international travelling, real-time communication and improved awareness of people’s strength and weakness. Understanding diversity will allow us to enjoy its benefits and learn how to communicate better with those with different cultural, educational and social backgrounds.
Some organisations are still going through the adaptation phase as their workforce is diversified and this can create a tension within staff as they need to get adjusted to the new trend. A training course on diversity management can prepare them to face other people who are different from them and learn how to be respectful, patient and understanding when it comes to dealing with minorities.
Diversity management is not about walking through a number of equal opportunity guidelines and local laws to force people to comply with regulation. Instead, it is about increasing staff’s awareness to the advantages of diversity and how it can come to profit their organisation or the society as a whole. In addition to awareness, it is also important to work on skills such as listening to clients and/or colleagues, empathy, confronting inappropriate behaviour, giving feedback and so on. By progressing on these two dimensions, individuals can vastly increase the quality of their interaction and communications with those who are different from them and in turn improve productivity and efficiency.
Who should attend
Senior and Junior Partners
Duration / Time / CPD Points
One Day / 8.30am until 1.30pm / 5.5 CPD Points
SRA Competency: A2(1)
£996.00 per delegate (price includes VAT / Refreshments / Lunch and Personal Workbook) – limited to 12 delegates
Five Chancery Lane, London, WC2A 1LG