Handling Difficult People Skills



Acquiring this transferable business skill will give you the ability to always:

  • Choose the right responding style when dealing with clients and/or colleagues
  • Use the right mental attitude when confronting clients and/or colleagues to minimise the effect of difficult encounters
  • Make constructive conversations by staying focused and in control
  • Select an appropriate conflict resolution style to get maximum results
  • React to confrontations quickly and efficiently while maintaining your emotional balance
  • Identify toxic words and handle them while maintaining the efficiency of your conversation
  • Identify the type of difficult people you are dealing with and respond accordingly

Why Attend

We often have to deal with difficult people in our professional environment and sometimes even in our personal everyday life. Any interaction or communication with such people can prove challenging and consumes a lot of our time and energy. Such situations can easily turn emotional and unproductive with long term effects on relationships.

Dealing with difficult people is one of the most demanding parts of people’s professional and personal life. The simplest interactions with these types of people, consumes a lot of time and energy and can leave people feeling tired and emotionally drained. Understanding the characteristics of difficult people, why they do what they do and the origin of their behaviour will enable delegates to deal with them more effectively.

Who should attend

Senior and Mid Associates

Duration / Time / CPD Points

One Day / 8.30am until 1.30pm / 5.5 CPD Points

SRA Competency:  A2(1)


£896.00 per delegate (price includes VAT / Refreshments / Lunch and Personal Workbook) – limited to 12 delegates

Training Venue

Five Chancery Lane, London, WC2A 1LG

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